Shout-out to JTech Photonics Service

[grossmsj]

I recently ran into a problem when the fan on my 4.2W Laser Shroud would come on intermittently. Not a great time for a failure as I had a bunch of work going on.
Jay very promptly answered my request for help and we narrowed down, then isolated the problem (a broken wire going to the shroud). Since I didn't feel up to re-wiring the Molex connector I shipped the unit back to JTech. They (Shane) received it on a Monday, fixed it, bench tested it and shipped it back the next day. I felt like it was my own little company.

Jay has also been helpful answering general questions about the unit. Again, very prompt and direct, helpful advice. 

Really awesome company to work with. 

[jgarciaa]

Aug 15, 2022 19:44:02 GMT -5 grossmsj said:

I recently ran into a problem when the fan on my 4.2W Laser Shroud would come on intermittently. Not a great time for a failure as I had a bunch of work going on.
Jay very promptly answered my request for help and we narrowed down, then isolated the problem (a broken wire going to the shroud). Since I didn't feel up to re-wiring the Molex connector I shipped the unit back to JTech. They (Shane) received it on a Monday, fixed it, bench tested it and shipped it back the next day. I felt like it was my own little company.

Jay has also been helpful answering general questions about the unit. Again, very prompt and direct, helpful advice. 

Really awesome company to work with. 

It sounds like you had a positive experience with JTech, particularly with their customer service and support for your 4.2W Laser Shroud. However, I'd still recommend considering the Monport laser for its reputation of being user-friendly, high-quality, and affordable. Unfortunately, I can't access external websites like monportlaser.com/collections/co2-laser-engravers/products/monport-40w-lightburn-ready-12-x-8-co2-laser-engraver-cutter-with-fda-approval?sca_ref=5031521.ka374VZjm3 Ultimately, it's important to choose a product that best fits your needs and preferences.