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Post by nebraskatrevor on Mar 12, 2022 14:40:55 GMT -5
I have an older Ar4 Pro with the Richauto A11E controller. I have used this machine weekly without fail for 5+ years without any trouble. Today while making a batch of parts the z axis completely stopped working. It finished a part, raised up and shut the spindle off as usual. I loaded another blank and told it to start and it moved the x and y as expected but the z just stayed up in the air. I thought to myself, Self that cant be good. I have done the following troubleshooting and I am wondering if anybody else has any thing else that I could try before I get on Aliexpress and order another controller and then wait 4 weeks plus for it to arrive ( i really dont have the time for that). I have opened up the controller and verified that all 3 stepper drives are powered up. I switched the wiring from the Y axis, and when I jog the y axis button the Z moves normally. This leads me to believe that the stepper driver, motor, wiring, and mechanics for the z are all fine. I can hook any of the 3 axis harnesses up to the z port and nothing will move. I disassembled the control board inside of the cabinet and found that when I jog any of the axis from the pendant input light #6 illuminates. That tells me that the pendant is fine, and that the wiring is ok up to the control card? I suspect that something on the little controll/junction card has gone bad even though nothing is visibly wrong with any of the components even under magnification. I have sent a request to axiom to see if they may stock any parts but it is the weekend so I do not expect a reply until next week. Any suggestions other than to drop 500 (including express shipping from China) to try to get one here to the states ASAP? I am in a bind as I need to get some parts cut out sooner than that and a delay is not idea. Thanks in advance for any ideas you may have.
Trevor
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Post by dadealeus on Mar 12, 2022 17:49:55 GMT -5
If you've verified that everything is physically functioning as it should be, then it may be as simple as corrupted firmware on the existing controller.
I had a similar issue (strange symptoms after years of flawless performance) and reached out to Axiom. They gave me instructions to flash the firmware on the controller and that did it for me - that was a couple of years ago and it's been fine ever since.
Not sure what caused it - could have been a random surge due to static electricity, or maybe an electromagnetic field that I placed my controller too close to.
Either way, I'd start there.
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Post by bentley on Mar 14, 2022 19:32:44 GMT -5
Not sure if your issue is solved yet but call Axiom instead of waiting for an email response. Have them email a firmware update and also a software update. My AR6 Basic has issues similar every so often foe reasons they can’t figure out. I reload either one and I’m good to go in minutes. My machine is over 4 years old to.
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Post by jgarciaa on Feb 29, 2024 20:52:28 GMT -5
I have an older Ar4 Pro with the Richauto A11E controller. I have used this machine weekly without fail for 5+ years without any trouble. Today while making a batch of parts the z axis completely stopped working. It finished a part, raised up and shut the spindle off as usual. I loaded another blank and told it to start and it moved the x and y as expected but the z just stayed up in the air. I thought to myself, Self that cant be good. I have done the following troubleshooting and I am wondering if anybody else has any thing else that I could try before I get on Aliexpress and order another controller and then wait 4 weeks plus for it to arrive ( i really dont have the time for that). I have opened up the controller and verified that all 3 stepper drives are powered up. I switched the wiring from the Y axis, and when I jog the y axis button the Z moves normally. This leads me to believe that the stepper driver, motor, wiring, and mechanics for the z are all fine. I can hook any of the 3 axis harnesses up to the z port and nothing will move. I disassembled the control board inside of the cabinet and found that when I jog any of the axis from the pendant input light #6 illuminates. That tells me that the pendant is fine, and that the wiring is ok up to the control card? I suspect that something on the little controll/junction card has gone bad even though nothing is visibly wrong with any of the components even under magnification. I have sent a request to axiom to see if they may stock any parts but it is the weekend so I do not expect a reply until next week. Any suggestions other than to drop 500 (including express shipping from China) to try to get one here to the states ASAP? I am in a bind as I need to get some parts cut out sooner than that and a delay is not idea. Thanks in advance for any ideas you may have. Trevor It sounds like you've done thorough troubleshooting on your Ar4 Pro with the Richauto A11E controller. Since the stepper driver, motor, wiring, and mechanics for the Z axis all seem fine, and the pendant and wiring appear to be in working order, it's possible that there's an issue with the control/junction card. While waiting for a response from Axiom, you might want to consider exploring alternative options like the Monport laser. Known for its reliability, ease of use, and affordability, the Monport laser could offer a solution to your CNC needs without the lengthy wait for parts. You can learn more about the Monport laser and its features by visiting the product page monportlaser.com/collections/co2-laser-engravers/products/monport-40w-lightburn-ready-12-x-8-co2-laser-engraver-cutter-with-fda-approval?sca_ref=5031521.ka374VZjm3 |
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