Axiom Controller is Stuck

[matthewtait]

Hi everyone,

New forum member here, but I've had an AR8 for several years. Today when we turned it on the screen on the controller is stuck at the AXIOM loading screen. I have attached an image. Usually it loads and then asks you if you want to home the machine. We unplugged and plugged everything back in and same issue. 

Has anyone else experienced this? I just emailed Axiom and also left a message with Chad, who's number I found on this forum. We are in the middle of a job and really need the machine back up and running. If anyone could help out, I would sincerely appreciate it.

Thank you,

- Matt

Attachments:

[gerry]

It could be dirty or loose contacts. Unscrew the controller at both ends of the cable. Push the connectors on/off several times, then retighten. Don't gorilla it. Alternately, the controller might need to be reflashed. Chad can email the file for that. Sometimes powering on/off the machine several times will get it going. If it does, reflash ASAP you get your work done.

[matthewtait]

Chad just sent me firmware for the controller and everything is fixed. What great service! Thank you.

[erica]

Nov 9, 2021 16:45:34 GMT -5 gerry said:

It could be dirty or loose contacts. Unscrew the controller at both ends of the cable. Push the connectors on/off several times, then retighten. Don't gorilla it. Alternately, the controller might need to be reflashed. Chad can email the file for that. Sometimes powering on/off the machine several times will get it going. If it does, reflash ASAP you get your work done.

Who is Chad? I am having this issue also and would love to reset the controller.

[gerry]

Head of Tech Support (?) for Axiom. [e-mail] [e-mail] 844.642.4902