CNC Controller Issue

[Rob]

So I just got back from vacation and when I plugged in and turned on my Iconic 8, it started but the display is just white.

Any ideas here?  Worked great 2 weeks ago!!

Thanks, 

Rob

[gerry]

Unplug and plug the connectors a few times. Could be just corrosion. Make sure the connectors are tight.

[Rob]

Jul 26, 2021 17:15:39 GMT -5 gerry said:

Unplug and plug the connectors a few times. Could be just corrosion. Make sure the connectors are tight.

 Hello, I already tried that.  No corrosion.  Machine is just over 6 month old.  Any thing to try?

[gerry]

The next move is to call Chad...

[Axiom Tool Group]

Gerry, is correct...lol on both suggestions.

*Gerry, with a track record like this, I almost need to get you on pay role.


We've come to recognize that a blank screen on the controller indicates a failure of the controller to load the operating system most likely due to a glitch in one of the internal files.

In some rare cases, when this problem starts...restarting the machine may allow the operating system to work past the glitch. (During testing, our support team may restart the controller a dozen or more times in an attempt to start the controller normally).


If successful and the controller starts-up normally, then it would be advisable to give us a call immediately (while the machine is still turned on)....and we can provide files which will re-program the operating system within the controller and re-load the user defined settings.

*Those files are specific to the machine model and controller type.


If restarting is not successful, the controller can still be fixed...but it will require that the handheld itself be sent to our support team.


We are able to take the controller apart to access the chips internally, reprogramming them directly.

[Rob]

Hello,

I tried everything and nothing worked so I shipped it back. You should have it on Thursday.

Thanks,

Rob

[kay]

I am having the same issue with our Axiom 8 v5. When we turn our machine on the controller is blank. We've restarted, checked the cables and checked for loose wires but found nothing. Our machine is under a year old. Thanks for any help!
Kay