|
Post by fastsignshumble on Jun 16, 2016 16:02:14 GMT -5
Hello, We recently purchased a Pro series 8, we had to do some electrical work in the shop to make sure we had the proper power settings, we finally just finished it... and AMAZINGLY the machine turns on. However, we are not getting any feed back from the handheld to pickup the head to remove the cardboard that its resting on to add a bit or move the machine. The machine turns on the fans are working, but the Handheld is completely blank.It's connected to the white power box, with the black cable. NO RESPONSE NOTHING? Please advise? it
|
|
|
Post by Axiom Tool Group on Jun 17, 2016 8:50:54 GMT -5
I assuming that we spoke last night. If not, we would highly recommend looking at the power plug on the DSP control board.
This is the black board that the Handheld controller plugs into. You will have to open the white control box. There, once you locate the DSP board, you will see that one of the green plugs only has two wires going to it. This plug should have a red (24V) and a blue (GND) wire. I'd bet on the red wire being pulled loose due to vibration in shipping.
|
|
|
Post by cbhalsey on Jan 12, 2017 20:46:15 GMT -5
I just setup my ar4 and ran a couple of test pieces yesterday, but today when turn the system on my controller isn't working. The back light comes on but it doesn't start to inialize. Has anyone ever seen this.
|
|
|
Post by NoizziHardwood on Feb 2, 2017 14:57:55 GMT -5
Hello, We recently purchased a Pro series 8, we had to do some electrical work in the shop to make sure we had the proper power settings, we finally just finished it... and AMAZINGLY the machine turns on. However, we are not getting any feed back from the handheld to pickup the head to remove the cardboard that its resting on to add a bit or move the machine. The machine turns on the fans are working, but the Handheld is completely blank.It's connected to the white power box, with the black cable. NO RESPONSE NOTHING? Please advise? it Hello. Had my AR8 Pro setup today. Unfortunately, I have the exact same problem as the OP. The computer boots up, and the handheld controller lights up. But that's as far as it goes... nothing on the screen, no response from pressing any buttons. I'm at a loss for what to do. Per Admin's suggestion to check the wiring -- the wiring looks fine to me. I unplugged and replugged just to confirm. What do I do? Thanks.
|
|
|
Post by NoizziHardwood on Feb 2, 2017 15:05:15 GMT -5
I assuming that we spoke last night. If not, we would highly recommend looking at the power plug on the DSP control board. This is the black board that the Handheld controller plugs into. You will have to open the white control box. There, once you locate the DSP board, you will see that one of the green plugs only has two wires going to it. This plug should have a red (24V) and a blue (GND) wire. I'd bet on the red wire being pulled loose due to vibration in shipping. Sadly - this didn't fix the problem for me. What's next?
|
|
ajl79
New Member
Posts: 12
|
Post by ajl79 on Feb 2, 2017 22:40:01 GMT -5
This prob won't fix it but I am seeing a lot of people putting the metal end of the cord to the handheld controller. I think the metal end goes to the actual box and the black end to the hand held controller. Again I don't think it will fix anything but it might? I'm new too but just saw that in your picture.
|
|
|
Post by redwood on Feb 3, 2017 2:51:47 GMT -5
I had a similar issue awhile back when my controller would freeze up during initialization. The fix was a software update for the controller. No related issues since.
|
|
|
Post by NoizziHardwood on Feb 5, 2017 23:25:55 GMT -5
I was rotating the cable around out of curiosity. Chad of Axiom tech did confirm the metal end goes to the machine.
Didn't make the controller work, unfortunately. I'm still rocking an awesome looking CNC that doesn't do anything.
|
|
|
Post by NoizziHardwood on Feb 6, 2017 11:27:14 GMT -5
BTW, replacement controller is on its way. I'll update the thread when I'm up and running.
|
|
|
Post by NoizziHardwood on Feb 20, 2017 14:22:31 GMT -5
Wanted to close this thread out...
Axiom sent me a new controller, which worked right out of package. I've been making various things ever since and absolutely loving this machine.
|
|
|
Post by chuck26287 on Mar 29, 2017 17:16:07 GMT -5
I assuming that we spoke last night. If not, we would highly recommend looking at the power plug on the DSP control board. This is the black board that the Handheld controller plugs into. You will have to open the white control box. There, once you locate the DSP board, you will see that one of the green plugs only has two wires going to it. This plug should have a red (24V) and a blue (GND) wire. I'd bet on the red wire being pulled loose due to vibration in shipping. Sadly - this didn't fix the problem for me. What's next? I recently had this exact same problem. My A11 looked just like the above photo at power up. It didn't make sense, but having seen this, I also checked the 24v at the DSP board. It was there. I even checked it by removing a wire and booting. In that state, the screen backlight did not come on. So, if you have the backlight, your 24v is probably good. From reading some other things online here, it appeared this could be related to the firmware not loading correctly, maybe having been corrupted somehow. I called Chad on this and he said in some cases they have been able to update the firmware to the latest version and resolve this issue. He said if it will come up when you power up to EMERGENCY STATE (power on while holding the OK button), it's a firmware issue and you can update firmware and should be fine after that. If it won't come up in EMERGENCY STATE he said it's basically a bad handle/pendant. He said he had about 17 of these at their shop, as they have seen a few of these failures. My machine is an early machine (AR8 Pro), and had it's original firmware. It had run fine for over a year, so it was, of course, out of warranty. It was going to cost me around $645 (if I remember correctly) for just the A11 handle to replace it. No cable or board, just the pendant (called the "handle" in some of the documentation). You can get the complete set (A11E handle, cable and controller board) for around $345 from China if you want to wait for it, then pay any duties. Also note you would still have to update to the firmware from Axiom if you bought it direct. At first, I thought I'd buy it direct to save a little money, plus have extra parts for spares, but after a while, I decided I didn't want to be down while waiting for a "slow boat from China". So, Once I decided I would drop the money for the Axiom replacement, I figured I's tear into it to check everything I could. I broke the seal and opened it. No burnt chips, no bad daughter board mounts, no bad ribbon cable latches. All seemed fine. At this point I dove into internet research to find like problems with this controller and as much product documentation as I could find. From that I discovered (from the product MANUAL of all places... who reads those things, anyway?) the handle can be disconnected from the Axiom Controller box (white box) and powered up from a PC via a USB cable. It then boots up in USB mode, and appears to your PC to be a USB drive. I tried that with no change in the blank screen. For whatever reason, I tried it a few times, plugging and unplugging the USB cable. Then, out of the blue, it booted up in USB mode. It worked fine, and I could transfer files to and from it. But, when I unplugged it and it powered off, the next boot was back to a blank screen. Like it never booted up. Based on this, I just kept powering it up and down until it once again booted. It would boot in USB mode about once every 12-15 times. This made me believe it was really a firmware loading issue, not defective hardware. Chad sent me the new firmware files and I eventually got it to boot in EMERGENCY STATE by simply powering on repeatedly (took a LOT of tries). Once it was in EMERGENCY STATE, I updated the firmware, and I have not seen a boot failure since. I'm passing this experience along so someone else will know even if it initially appears to be a bad A11 Handle, it could still be firmware not booting. I had resigned myself to replacing it, but for some reason just kept playing with it. Best $645 I ever saved. Who knows, maybe a couple of those handles Chad has could be revived with a little repetitive power-on cycling.
|
|
|
Post by Axiom Tool Group on Apr 4, 2017 14:21:20 GMT -5
Its worth a shot!
I guess I'll grab a few bad controllers and test some power switches repeatedly.
Honestly if that is a consistent solution to gain access for reprogramming the controllers, this could save much frustration.
|
|
jim
New Member
Posts: 2
|
Post by jim on Sept 3, 2017 16:38:50 GMT -5
Thanks Chuck for the detailed imformation. Cycling the power via a PC hasn't worked so far but I will keep trying. Sadly - this didn't fix the problem for me. What's next? I recently had this exact same problem. My A11 looked just like the above photo at power up. It didn't make sense, but having seen this, I also checked the 24v at the DSP board. It was there. I even checked it by removing a wire and booting. In that state, the screen backlight did not come on. So, if you have the backlight, your 24v is probably good. From reading some other things online here, it appeared this could be related to the firmware not loading correctly, maybe having been corrupted somehow. I called Chad on this and he said in some cases they have been able to update the firmware to the latest version and resolve this issue. He said if it will come up when you power up to EMERGENCY STATE (power on while holding the OK button), it's a firmware issue and you can update firmware and should be fine after that. If it won't come up in EMERGENCY STATE he said it's basically a bad handle/pendant. He said he had about 17 of these at their shop, as they have seen a few of these failures. My machine is an early machine (AR8 Pro), and had it's original firmware. It had run fine for over a year, so it was, of course, out of warranty. It was going to cost me around $645 (if I remember correctly) for just the A11 handle to replace it. No cable or board, just the pendant (called the "handle" in some of the documentation). You can get the complete set (A11E handle, cable and controller board) for around $345 from China if you want to wait for it, then pay any duties. Also note you would still have to update to the firmware from Axiom if you bought it direct. At first, I thought I'd buy it direct to save a little money, plus have extra parts for spares, but after a while, I decided I didn't want to be down while waiting for a "slow boat from China". So, Once I decided I would drop the money for the Axiom replacement, I figured I's tear into it to check everything I could. I broke the seal and opened it. No burnt chips, no bad daughter board mounts, no bad ribbon cable latches. All seemed fine. At this point I dove into internet research to find like problems with this controller and as much product documentation as I could find. From that I discovered (from the product MANUAL of all places... who reads those things, anyway?) the handle can be disconnected from the Axiom Controller box (white box) and powered up from a PC via a USB cable. It then boots up in USB mode, and appears to your PC to be a USB drive. I tried that with no change in the blank screen. For whatever reason, I tried it a few times, plugging and unplugging the USB cable. Then, out of the blue, it booted up in USB mode. It worked fine, and I could transfer files to and from it. But, when I unplugged it and it powered off, the next boot was back to a blank screen. Like it never booted up. Based on this, I just kept powering it up and down until it once again booted. It would boot in USB mode about once every 12-15 times. This made me believe it was really a firmware loading issue, not defective hardware. Chad sent me the new firmware files and I eventually got it to boot in EMERGENCY STATE by simply powering on repeatedly (took a LOT of tries). Once it was in EMERGENCY STATE, I updated the firmware, and I have not seen a boot failure since. I'm passing this experience along so someone else will know even if it initially appears to be a bad A11 Handle, it could still be firmware not booting. I had resigned myself to replacing it, but for some reason just kept playing with it. Best $645 I ever saved. Who knows, maybe a couple of those handles Chad has could be revived with a little repetitive power-on cycling.
|
|
|
Post by damonlayne on Nov 11, 2017 23:40:46 GMT -5
My RichAuto A11 hand controller freezes on start up. It lights up, shows "System is initializing ...", and then does nothing. It sits in this "initializing" phase until I turn off the machine. When I restart everything, the issue is still there. I tried the troubleshooting steps from previous posts. I opened the white control box. Located the black DSP control board. Located the Blue wire (GND) and the Red wire (24V). Both are plugged in correctly. Sounds like I need to install new firmware. I am sending an email to Axiom to see if they can send me a firmware update and instructions to install it. Attachments:
|
|
|
Post by Axiom Tool Group on Nov 16, 2017 8:45:32 GMT -5
In almost all cases so far, a failure to load completely can be corrected by reinstalling the firmware. We believe there is just a missing piece of data in the startup files, however in the above case, after speaking with the customer this re-install did not help.
We have replaced the controller and hope to learn more once the original controller has been returned.
|
|
|
Post by branson on Nov 19, 2017 19:52:15 GMT -5
Wanted to close this thread out... Axiom sent me a new controller, which worked right out of package. I've been making various things ever since and absolutely loving this machine. I’ve had the same issue half a dozen times, I just have to keep power on and off until I can get it to somehow magically accept a firmware update from the usb....
|
|
|
Post by tinkirfx on Dec 6, 2017 20:45:17 GMT -5
Mine just started doing this today. I used the machine 2 days ago with no problems and now all I get is a blank backlit display. I've tried emergency mode as well as trying to mount it on my computer and nothing is working.
|
|
|
Post by Remote issue on Dec 16, 2017 15:21:25 GMT -5
I have had my A8 for some time now and now my remote control won't read my Zip drive has any one else come across this before? What can I do to fix it? I can download to my flash drive from my computer but when I plug into my machines remote control it won't read my jobs.
|
|
|
Post by Remote issue on Dec 16, 2017 18:38:39 GMT -5
I have had my A8 for some time now and now my remote control won't read my Zip drive has any one else come across this before? What can I do to fix it? I can download to my flash drive from my computer but when I plug into my machines remote control it won't read my jobs.
|
|
|
Post by tinkirfx on Dec 25, 2017 23:17:23 GMT -5
I ended up speaking with Chad and the problem was in a failed handheld controller. He was able to send a new one out and now I’m back up and running.
|
|
|
Post by gene35146 on Jul 15, 2018 12:06:20 GMT -5
My machine was working find yesterday then today I get the same issue. Did you get a fix for this? My RichAuto A11 hand controller freezes on start up. It lights up, shows "System is initializing ...", and then does nothing. It sits in this "initializing" phase until I turn off the machine. When I restart everything, the issue is still there. I tried the troubleshooting steps from previous posts. I opened the white control box. Located the black DSP control board. Located the Blue wire (GND) and the Red wire (24V). Both are plugged in correctly. Sounds like I need to install new firmware. I am sending an email to Axiom to see if they can send me a firmware update and instructions to install it.
|
|
|
Post by gene35146 on Jul 15, 2018 12:10:05 GMT -5
Please send me the files and instructions. Mine was working fine today then booted up and now I have this same issue.
|
|
|
Post by Axiom Tool Group on Jul 26, 2018 8:13:13 GMT -5
Gene, many of these file will differ from one type of controller to the next.
Our service team can email you the correct files anytime that you need them. Just contact us and let us know what is going on as well as the type of controller you have.
|
|
|
Post by gustav on Oct 3, 2018 14:43:04 GMT -5
Hi all. Very frustrated with my RichAuto A11S hand controller doing the same as described above. I had my CNC Router for four years without any problems until now. Chuck, you are right about switching the handheld on and off a few times for it to start loading. I have been doing that for a few weeks now until two days ago, it stopped loading. Only the back light comes on but no display on the screen. I tried the OK button pressed and powering up without success. What do you guys think? I would appreciate any other things to try. Thanks
|
|
|
Post by marshall on Oct 20, 2018 16:26:51 GMT -5
I am another victim of the A11 controller failing on my AR8 Pro. It lights up when power is applied, but nothing is displayed. Same when powering by USB (multiple cycles). Emergency start with OK pressed does nothing. I am contacting Axiom to determine my next step.
|
|
|
Post by woodwrangler on Oct 21, 2018 13:53:21 GMT -5
My RichAuto controller has been working since I got the machine (over a year ago), but now today it's just blank. Nothing has changed to my knowledge. Is there a resolution to this?
|
|
phol
New Member
Posts: 1
|
Post by phol on Oct 24, 2018 21:10:22 GMT -5
I have same problem blank screen with back light on. Handle also same when plugged into my laptop using USB cable provided. Would love someone to provide a clear direction. I have switched unit on and off several dozen times both on CNC machine and laptop with no change.
|
|
mt1ss
New Member
Posts: 34
|
Post by mt1ss on Dec 4, 2018 19:59:41 GMT -5
Mine has done this a few times.. I'm getting concerned seeing no definitive resolution. I'm not a fan of this Richauto pendant and I've been researching an alternative. I'm looking at UUCNC controllers from StoneyCNC in the UK.
|
|
rusty
New Member
Posts: 1
|
Post by rusty on Dec 15, 2018 15:04:55 GMT -5
My RichAuto A11 hand controller freezes on start up. It lights up, shows "System is initializing ...", and then does nothing. It sits in this "initializing" phase until I turn off the machine. When I restart everything, the issue is still there. I tried the troubleshooting steps from previous posts. I opened the white control box. Located the black DSP control board. Located the Blue wire (GND) and the Red wire (24V). Both are plugged in correctly. Sounds like I need to install new firmware. I am sending an email to Axiom to see if they can send me a firmware update and instructions to install it.
|
|
|
Post by seanathan on Dec 19, 2018 21:58:04 GMT -5
I'm having the same problem now...and unfortunately my machine is out of warranty. I already had a control board go out and now I've got a pendant failure...theres no way I'm paying axioms inflated prices to replace something on a machine with such a high failure rate.
Does anyone have experience with the rich auto controllers from ebay or other alternate source?
|
|