Hi , had the same problem with mine first thing to go wrong on this great machine in 5 years believe it or no well had a little problem with the water line but was a easy fix . Chad sent me the update and the instructions and it went in fine now no problem. Just give him a call or drop him an e-mail and he will be glad to help you out !! been with them going on 6 years now and have always got a great and fast response.
Post by Axiom Tool Group on Jul 17, 2020 8:18:09 GMT -5
The firmware fix won't apply to all controllers.
Essentially if the controller is at least trying to boot up...this is a good sign and it can nearly always be fixed.
If its a blank screen with unresponsive buttons, it may still be fixable if it can be encouraged to boot up by powering it ON/OFF a number of times (I will go as much as 3 dozens cycles during testing). Often if the memory is corrupt, it may become difficult for the controller to load. In the event that the controller can either be booted up normally or through the emergency state mode...then the firmware can be used to reprogram the control and rewrite the memory.
If the controller remains blank, then the best option may be to send it in to service. In general, remaining completely blank is a good indicator that it will need to be replaced but they can sometimes be salvaged.
*Unfortunately, the firmware is somewhat specific to the controller version and thus we request that customers contact us to make sure that the proper files are used.
Restore files are very similar in that they are designed for specific machines, but a little more adaptable since all the settings are adjustable once installed.