"System is Initializing" Issue

[pacebedo]

I'm relatively new at this having purchased a Basic 8 last year.  I had done a couple of projects on it and the unit has worked flawlessly until now.  

I start up the machine and the pendant reads "system is initializing" and continues to do so never getting past that screen.

I checked all the connections and everything seems fine.

I am at a loss as to determining what the problem is or finding a solution.  

Hopefully either you guys or Chad may help me.  Any ideas?

Thanks. 

[pacebedo]

Gheez, you folks are killing me. None of you brain trusts have anything to offer?

[joeblow]

Drives me crazy when posts don't get responded to also. Chad has the answer for you. Please update when this is resolved. I, for one, am curious....

[stevem]

Hey don't panic! LOL... you posted at 10:30 p.m. Not everyone is on the computer that late to view posts.

The answer is to give Chad a call. I have seen this problem before on these machines and it probably just needs a file update.
Chad will get you going quickly.

[pacebedo]

I've tried emailing him and calling him twice. Apparently, he's AWOL.

[pacebedo]

Update: I spoke to Chad. Apparently, half of the staff are on vacation and Chad is manning the sales and technical support departments.

He told me that this issue happens once in a while. Files get corrupted which needs an update. He provided me with a couple of files to upload onto the machine depending on which pendant you use.

Put the file onto a thumbdrive while the machine is off. Start the machine on and hold down the "ok" button on the pendant to put it into safe mode and run the file.

If there's a way of attaching those files in this reply, I'm happy to share it with you all as they should be available to everyone in the event it happens to you.

System is up and running.